Storage Goodmayes Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Goodmayes provides storage and related removal services. By placing a booking, using our storage facilities, or instructing us to handle or transport your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company requesting storage or removal services from Storage Goodmayes.
1.2 Services means any storage, removal, collection, delivery, packing, handling, or associated services supplied by Storage Goodmayes.
1.3 Goods means the items that the Customer asks Storage Goodmayes to store, handle, move, or otherwise deal with.
1.4 Contract means the agreement between the Customer and Storage Goodmayes for the supply of Services incorporating these Terms and Conditions.
1.5 Storage Unit or Storage Space means any space allocated by Storage Goodmayes for the storage of Goods.
1.6 Working Day means Monday to Friday excluding bank and public holidays in England.
2. Scope of Services
2.1 Storage Goodmayes provides storage facilities and related removal and handling services. These may include collection of Goods from the Customer, transportation to storage, storage in a designated area, and subsequent re-delivery.
2.2 All Services are provided subject to availability of space, vehicles, equipment, and personnel.
2.3 Storage Goodmayes may refuse to provide Services where Goods are unsuitable, unlawful, hazardous, or where the Customer has failed to comply with these Terms and Conditions.
3. Booking Process
3.1 A booking for Services may be requested by the Customer via an online form, written request, or other ordering method accepted by Storage Goodmayes.
3.2 Storage Goodmayes may provide an estimate or quotation based on the information supplied by the Customer, including but not limited to the volume, nature, and location of the Goods, and the requested service dates.
3.3 Any estimate or quotation is not a binding offer and may be reviewed or withdrawn if the information supplied is incomplete, inaccurate, or changes prior to the start of the Services.
3.4 A Contract is formed only when Storage Goodmayes confirms acceptance of the booking in writing or when Storage Goodmayes starts providing the Services, whichever occurs first.
3.5 The Customer is responsible for ensuring that all information provided during the booking process is accurate and complete. Any additional costs arising as a result of incorrect or incomplete information will be payable by the Customer.
4. Service Dates and Access
4.1 Any dates or times for collection, delivery, or access to storage facilities are estimates only and are not guaranteed unless expressly confirmed as guaranteed in writing.
4.2 The Customer must ensure that Storage Goodmayes has suitable and safe access to the premises for collection and delivery, including adequate parking and loading space for vehicles.
4.3 If Storage Goodmayes is unable to access the premises or storage unit at the agreed time due to reasons beyond its control, additional waiting time, redelivery or storage charges may be applied.
5. Payments and Charges
5.1 All prices are stated exclusive of any applicable taxes unless clearly specified otherwise. Any taxes, duties, or similar charges will be added at the prevailing rate.
5.2 Storage fees are usually charged on a recurring basis, for example weekly or monthly, as set out in the booking confirmation. Removal, collection, and delivery charges may be charged as a one-off fee or in stages, depending on the nature of the Services.
5.3 Storage Goodmayes may require payment in advance or a deposit before Services commence. The amount and timing of such payments will be set out in the booking confirmation or invoice.
5.4 Invoices are payable by the due date stated on the invoice. If no date is stated, payment is due upon receipt.
5.5 If the Customer fails to make any payment on the due date, Storage Goodmayes may, without prejudice to any other rights, charge interest on the overdue amount at the statutory rate, suspend Services, restrict access to Goods, or exercise a lien over the Goods until all sums due are paid in full.
5.6 All charges are subject to review and may be varied upon reasonable notice. Ongoing storage charges may increase in line with costs of operation or market conditions. Where an increase applies, Storage Goodmayes will provide the Customer with prior notice.
6. Customer Responsibilities
6.1 The Customer is responsible for ensuring that Goods are adequately packed, labelled, and prepared for transport and storage, unless the Customer has separately contracted with Storage Goodmayes for packing services.
6.2 The Customer must not store or request the handling of any Goods that are hazardous, illegal, explosive, flammable, perishable, contaminated, or otherwise unsuitable for normal storage operations.
6.3 The Customer must declare any items of high value and ensure that their own insurance arrangements are adequate for such items, particularly where any limitation of liability applies.
6.4 The Customer is responsible for obtaining any necessary permits, parking permissions, or third-party consents required for collection or delivery at their premises.
7. Prohibited and Restricted Goods
7.1 The Customer must not store or request the handling of the following categories of items:
a. Explosives, firearms, ammunition, or weapons.
b. Illegal substances or materials, including stolen goods.
c. Flammable or combustible materials such as petrol, diesel, gas cylinders, paint thinners, and solvents.
d. Toxic, corrosive, radioactive, or otherwise hazardous materials.
e. Perishable goods, live animals, or plants.
f. Waste, rubbish, or any materials intended for disposal rather than storage.
7.2 Storage Goodmayes may refuse or remove any Goods that it reasonably believes to fall within these categories or that present a risk to people, property, or the environment.
8. Waste Regulations and Disposal
8.1 Storage Goodmayes operates in accordance with applicable waste management and environmental regulations.
8.2 The Customer must not use any storage unit or related service as a means of disposing of waste or unwanted materials. Storage is provided for the safekeeping of Goods, not for waste storage or fly-tipping.
8.3 Where Goods are clearly abandoned, unsafe, unlawful, or in breach of these Terms and Conditions, Storage Goodmayes may arrange for their removal and disposal in accordance with legal requirements. The Customer will be liable for any reasonable costs associated with such removal, transport, and disposal.
8.4 The Customer must not leave waste, packaging, or unwanted items in common areas, access routes, or other parts of the premises. Any cleaning or clearance required due to the Customer’s actions will be charged to the Customer.
9. Cancellations and Amendments
9.1 The Customer may request to cancel or amend a booking by giving written notice to Storage Goodmayes.
9.2 For removal or collection services scheduled for a specific date, cancellation charges may apply depending on the amount of notice given. If cancellation occurs within a short period before the scheduled date, Storage Goodmayes may charge a percentage of the quoted fee to cover costs and loss of opportunity.
9.3 For ongoing storage services, the Customer may usually terminate the Contract by giving the minimum notice period stated in the booking confirmation or storage agreement. If no notice period is specified, a minimum of 14 days written notice is required.
9.4 If the Customer fails to provide the required notice, Storage Goodmayes may charge storage fees up to the end of the notice period that would have applied.
9.5 Storage Goodmayes may cancel or suspend Services where the Customer is in breach of these Terms and Conditions, including but not limited to non-payment of charges, storage of prohibited goods, or unsafe conduct.
10. Access to Goods and Security
10.1 Access to storage units or stored Goods may be subject to security checks and identification requirements. The Customer must comply with all site rules and security procedures.
10.2 Storage Goodmayes may restrict or refuse access where there are reasonable security or safety concerns, or where the Customer is in arrears or in breach of these Terms and Conditions.
10.3 The Customer is responsible for keeping any access codes, keys, or access devices secure and must notify Storage Goodmayes promptly if they are lost, stolen, or compromised.
11. Liability and Risk
11.1 The Customer’s Goods remain at the Customer’s risk at all times, except where loss or damage is directly caused by the negligence or deliberate act of Storage Goodmayes.
11.2 Storage Goodmayes will take reasonable care in handling and storing Goods; however, the Customer is strongly advised to arrange their own insurance cover for Goods while in transit and in storage. Storage Goodmayes does not automatically insure the Customer’s Goods.
11.3 Storage Goodmayes will not be liable for any loss or damage arising from:
a. The inherent nature or condition of the Goods, including wear and tear, leakage, or deterioration.
b. Insufficient or improper packing or preparation by the Customer or a third party.
11.4 To the fullest extent permitted by law, Storage Goodmayes excludes liability for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.
11.5 Where Storage Goodmayes is found liable for loss of or damage to the Goods, its liability will be limited to the lower of the reasonable replacement cost or the declared value of the Goods, subject to any specific limitations set out in the booking confirmation or a separate written agreement.
12. Insurance
12.1 Unless expressly agreed in writing, Storage Goodmayes does not provide insurance cover for the Customer’s Goods.
12.2 The Customer is responsible for arranging adequate insurance to cover the full replacement value of their Goods while in transit and in storage.
12.3 Any insurance that may be arranged by Storage Goodmayes at the Customer’s request will be subject to separate terms and conditions provided by the insurer. Storage Goodmayes is not responsible for decisions made by insurers or for the outcome of any claim.
13. Lien and Sale of Goods
13.1 Storage Goodmayes has a lien over the Goods for all sums due under the Contract, including storage charges, removal charges, interest, and costs.
13.2 If any sums remain unpaid for a period specified in the demand for payment, Storage Goodmayes may, after giving reasonable notice, sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding sums and related costs.
13.3 Any surplus from the sale of Goods, after deducting all sums due and costs incurred, will be held for the Customer, but without interest.
14. Data Protection and Privacy
14.1 Storage Goodmayes will process personal data about the Customer in accordance with applicable data protection laws.
14.2 Personal data may be used for the administration of the Contract, provision of Services, security, and legal or regulatory compliance.
14.3 Storage Goodmayes may share necessary information with third-party service providers or authorities where required for the performance of the Services or by law.
15. Complaints
15.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as reasonably possible so that Storage Goodmayes has an opportunity to investigate and, where appropriate, resolve the matter.
15.2 Any claim for loss or damage to Goods must be notified in writing within a reasonable time after the Customer becomes aware of the loss or damage. Failure to notify within a reasonable period may affect the ability to investigate and may limit or exclude liability.
16. Amendments to Terms and Conditions
16.1 Storage Goodmayes may update or amend these Terms and Conditions from time to time. The latest version will apply to new Contracts and to ongoing services after reasonable notice has been given.
16.2 If the Customer continues to use the Services after changes take effect, they will be deemed to have accepted the updated Terms and Conditions.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim relating to these Terms and Conditions or the Services.
By placing a booking or using the Services of Storage Goodmayes, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
